AttentionStream (TM). Mining Behavioral Attention Data to Improve Collaboration. Where's the research?

It might be interesting to model Ravichandran, N World Class Logistics Operations: The Case of Bombay Dabbawallahs

Randy Pausch Time Management 0:24.45 Does anyone here have an e-mail inbox sorted by importance? This is my PhD topic. Defining what importance means and applying it to the items in the universal inbox.

Designing a More Effective Inbox has some statistics but I don't think they have the solution. They also use utilize or utilized five times which makes me suspicious of their claims. They also references but no in-text citations and claim to have patented a process or algorithm. Paul Graham has an interesting essay on software patents.

Franklin, M, Halevy, A & Maier, D (2005) From Databases to Dataspaces: A New Abstraction for Information Management might have relevance to online business group behaviour. I know there is a lot of work on organisational behaviour that I need to reference but mostly stay away from.